Refund policy

Return Eligibility

  • 30-Day Return Window: You have 30 days from the date of receipt to request a return.
  • Item Condition: The item must be in its original condition—unworn/unused, with tags, and in its original packaging.
  • Proof of Purchase: Please have your receipt or proof of purchase available.

How to Initiate a Return

  • Contact Us: Email us at raheelakber7@gmail.com to start the return process.
  • Return Shipping: If your return is approved, we will provide a return shipping label along with detailed instructions.
  • Important: Items returned without prior authorization will not be accepted.

Damages and Issues

  • Inspection: Please inspect your order upon receipt.
  • Report Problems: Contact us immediately at raheelakber7@gmail.com if your item is defective, damaged, or if you received the wrong item. We’ll work with you to resolve the issue.

Exceptions & Non-Returnable Items

  • Non-Returnable Goods: The following items cannot be returned:
    • Perishable goods (e.g., food, flowers, plants)
    • Custom or personalized items
    • Personal care products (e.g., beauty products)
    • Hazardous materials, flammable liquids, or gases
  • Sale Items & Gift Cards: Returns on sale items or gift cards are not accepted. Please contact us if you have any questions.

Exchanges

  • Process: For exchanges, return the item and, once the return is accepted, place a new order for the desired item.

European Union – 14-Day Cooling Off Period

  • EU Shipped Orders: If your order is shipped to the European Union, you have a right to cancel or return your order within 14 days for any reason.
  • Condition & Proof: The item must be in the original condition, with tags and packaging intact, along with the receipt or proof of purchase.

Refunds

  • Refund Notification: Once we receive and inspect your return, we will notify you of the approval status.
  • Processing Time: If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.
  • Follow-Up: If more than 15 business days pass after approval, please reach out to us at raheelakber7@gmail.com.